We require at least 24 hours’ notice if you need to cancel or reschedule your appointment.
You can make changes by:
1). emailing clientcarearmsopencounselling@gmail.com,
2). contacting your therapist directly at the emails listed in the our team section of this website
3). Logging in to your Jane account and cancelling the session by clicking on it
If you're cancelling with less than 24 hours’ notice, changes cannot be made through Jane.
Late cancellations or missed appointments will be subject to a 50% -100% session fee.
If you do not show up for your appointment and have not cancelled in advance, your session will be considered a missed appointment 15 minutes after the scheduled start time.
In this case, you will be responsible for 50% of the session fee, which is due the same day. Once payment is received, an e-receipt will be emailed to you.
Please note that most insurance providers and third-party payers do not cover missed appointment fees, and this cost will be your responsibility.
We understand that emergencies can happen. If you need to cancel with less than 24 hours’ notice due to a medical emergency, this may be considered an exception to our cancellation policy. In such cases, the missed appointment fee may be waived—but you must communicate directly with your therapist.
Arms Open Counselling is committed to respect and consistency; your therapist will also provide at least 24 hours’ notice if they need to cancel or reschedule your session.
While emergencies can arise for our providers as well, they will do their best to notify you as soon as possible in the event of a last-minute change.
Smithville, Beamsville, Binbrook and Dunnville, Ontario
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